Opšti uslovi korišćenja

OPŠTI USLOVI KUPOVINE I UPOTREBE VEB- SAJTA	GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE OF THE WEBSITE
(u daljem tekstu – *Opšti uslovi*)	(hereinafter –*Terms and Conditions*)
*POJMOVNIK*	*DEFINITIONS*
U dokumentu Opšti uslovi, donosilac dokumenta, privredno društvo KADU DOO BEOGRAD biće označeno pojmovima – *Trgovac, Prodavac* i *KADU*, u zavisnosti od poglavlja dokumenta Opšti uslovi, relevantnih zakona Republike Srbije koji se primenjuju u oblasti trgovine, elektronske trgovine i zaštite potrošača kao i faze prodaje i kupovine i korišćenja veb sajta.	In these Terms and Conditions document, the company KADU DOO BEOGRAD, will be referred with the following terms – *Merchant, Seller* and *KADU*, depending on the chapter of the Terms and Conditions, the laws of the Republic of Serbia that apply in the field of trade, electronic commerce and consumer protection, as well as stages of sale and purchase and use of the website.
Fizičko lice koje koristi veb sajt (www.kaduogledala.rs) sa namerom da prema Trgovcu učini ponudu i zaključi ugovor o kupoprodaji putem veb-sajta, u ovom dokumentu biće označeno terminima Korisnik, Kupac i Potrošač.	A natural person who uses the website (www.kaduogledala.rs) with the intention of making an offer to the Merchant and concluding a sales contract via the website will be referred to in this document as the *User, Buyer* and *Consumer*.
*1. UVODNE ODREDBE*	*1. INTRODUCTORY PROVISIONS*
Ovim dokumentom (zajedno sa dokumentima koji su navedeni u ovom tekstu) se utvrđuju opšta pravila i uslovi kojima se uređuje korišćenje ovog veb-sajta (www.kaduogledala.rs) i kupovina proizvoda na veb-sajtu (u daljem tekstu – *Opšti uslovi*).	This document (along with the documents listed in this text) establishes the general rules and conditions governing the use of this website (www.kaduogledala.rs) and the purchase of products on the website (hereinafter – *Terms and Conditions*).
Pre korišćenja ovog sajta i pre kupovine na ovom sajtu savetujemo pažljivo čitanje ovog dokumenta kao i dokumenata Politika privatnosti i Politika kolačića. Obzirom da su Opšti Uslovi podložni promeni, savetujemo da se sa istim dokumentom upoznate svaki put pre korišćenja ovog veb-sajta i kupovine na ovom veb-sajtu. U slučaju nedoumica i pitanja u vezi sa ovim Opštim uslovima možete nam se obratiti putem e-maila na sledeću e-mail adresu kadureklamacije@gmail.com	Before using this website and before placing an order, we advise a careful read of this document as well as the Privacy Policy and Cookie Policy documents. As the Terms and Conditions are subject to change, we advise you to review the document each time before using this website and making purchases on this website. In case of doubts and questions regarding these Terms and Conditions, you can contact us by e-mail at the following e-mail address kadureklamacije@gmail.com
*2. INFORMACIJE O TRGOVCU*	*3. MERCHANT INFORMATION*
Prodaju proizvoda putem ovog veb-sajta pod imenom KADU vrši kompanija KADU DOO BEOGRAD, ZVEZDARA, kompanija sa sedištem na adresi Jovanke Radaković 39I, Beograd, Srbija, e-mail adresa kadubgd@gmail.com, matični broj : 21794279, PIB: 113051363	The sale of products through this website under the name KADU is carried out by the company KADU DOO BELGRADE, ZVEZDARA, a company with headquarters at Jovanke Radaković 39I, Belgrade, Serbia, e-mail address kadubgd@gmail.com, registration number: 21794279, TIN: 113051363
*3. INFORMACIJE O KORISNIKU VEB-SAJTA*	*3. USER INFORMATION*
Informacije ili podaci o ličnosti koje Korisnik deli sa Trgovcem biće obrađivani u skladu sa Politikom privatnosti i Politikom kolačića. Korišćenjem ovog veb-sajta i kupovinom na ovom veb-sajtu Korisnik prihvata Politike i izjavljuje da je saglasan sa obradom podataka i informacija i izjavljuje i garantuje da su svi podaci i informacije uneti od strane Korisnika istiniti i tačni.	Information or personal data the User shares with the Merchant will be processed in accordance with the Privacy Policy and Cookies Policy. By using this website and making purchases on this website, the User accepts the Policies and declares that he agrees to the processing of data and information and declares and guarantees that all data and information entered by the User are true and correct.
*4. UPOTREBA VEB-SAJTA I ZASNIVANJE POSLOVNOG ODNOSA*	*4. USE OF WEBSITE AND ESTABLISHMENT OF BUSINESS RELATIONSHIP*
Korisnik usluga može postati svako zainteresovano poslovno sposobno fizičko lice. Korisnik usluga se postaje samim pristupom ovom veb-sajtu, odnosno korišćenjem usluga Trgovca, pod uslovima i na način iz ovih Opštih uslova. Svakim pojedinim pristupom ovom veb-sajtu Korisnik potvrđuje da je upoznat sa odredbama ovih Opštih uslova i da je u potpunosti saglasan sa njima. Ovi Opšti uslovi primenjuju se na svaki pojedini pristup svakog pojedinačnog lica (Korisnika).	Any interested legally capable natural person can become a User by accessing this website, that is, by using the Merchant’s services, under the conditions and in the manner set out in these Terms and Conditions. With each individual access to this website, the User confirms that he is familiar with the provisions of these Terms and Conditions and fully agrees to them. These Terms and Conditions apply to each individual access of each individual person (User).
Korisnik može veb sajt koristiti kao Gost ili kao Registrovani korisnik.	The User can use the website as a Guest or as a Registered User.
Registrovani korisnik se predstavlja svojim potvrđenim (verifikovanim) brojem telefona. Registrovani korisnik se obavezuje da u slučaju promene podataka značajnih za identifikaciju, odnosno izvršenje usluga, o istom, bez odlaganja, obavesti Trgovca.	The Registered User presents himself with his confirmed (verified) phone number. The Registered User undertakes to notify the Merchant about any change of data of significance for identification, i.e. the performance of services, without delay.
Korisnik ovog veb-sajta prilikom naručivanja proizvoda, upoznat je i slaže se sa sledećim:	When ordering a product, the User of this website is aware of and agrees to the following:
Da će koristiti ovaj veb-sajt samo za upite i pravno valjane porudžbine;	That he will use this website only for inquiries and legally valid orders;
Da neće kreirati lažne ili obmanjujuće porudžbine. Ako Trgovac utvrdi da je izvršena porudžbina ove vrste, ovlašćen je da istu otkaže i obavesti nadležne organe;	That he will not create false or misleading orders. If the Merchant determines that an order of this type has been placed, Merchant is authorized to cancel it and notify the competent authorities;
Da će prilikom kreiranja naloga – registrovanja kao Registrovani korisnik na ovom veb-sajtu Trgovcu učiniti dostupnim sledeće lične podatke:	That when creating an account – registering as a Registered User on this website, the following personal data will be made available to the Merchant:
ime i prezime,	first and last name,
adresu,	address,
e mail adresu,	e-mail address,
datum rodjenja,	date of birth,
broj telefona i	phone number and

a za koje podatke pod punom odgovornošću potvrđuje da su istiniti i tačni;	and for which data he confirms under full liability that they are true and correct;
Da će prilikom porudžbina putem veb sajta u svojstvu Gosta Trgovcu učiniti dostupnim sledeće lične podatke:	That when placing orders through the website as a Guest, the following personal data will be made available to the Merchant:
ime i prezime,	first and last name,
adresu,	address,
e mail adresu i	e-mail address and
broj telefona,	phone number,
a za koje podatke pod punom odgovornošću potvrđuje da su istiniti i tačni.	and for which data he confirms under full liability that they are true and correct.
Korisnik je saglasan da Trgovac može koristiti navedene podatke da sa Korisnikom stupi u kontakt po pitanju porudžbine ako je to potrebno (pogledati Politiku privatnosti).	The User agrees that the Merchant may use the specified data to contact the User regarding the order if necessary (see Privacy Policy).
Ukoliko nisu navedeni svi zahtevani podaci, Korisnik neće biti u mogućnosti da izvrši porudžbinu.	If all required data are not provided, the User will not be able to place an order.
Prilikom porudžbine na ovom veb-sajtu, Korisnik potvrdjuje da ima više od 18 godina i da je poslovno sposoban za zaključenje obavezujućih ugovora.	When placing an order on this website, the User confirms that he is over 18 years old and has the legal capacity to enter into binding contracts.
*5. DOSTUPNOST USLUGE*	5. *SERVICE AVAILABILITY*
Usluga isporuke proizvoda koji se nude na ovom veb-sajtu dostupna je samo u Republici Srbiji.	The delivery service of the products offered on this website is available only on the territory of the Republic of Serbia.
*6. FORMALIZOVANJE UGOVORA, POTVRDA PORUDŽBINE I POTVRDA SLANJA*	6. *CONTRACT FORMALIZATION, ORDER CONFIRMATION AND SHIPPING CONFIRMATION*
Informacije koje su navedene u Opštim uslovima i informacije koje se nalaze na ovom veb-sajtu ne predstavljaju ponudu već poziv na davanje ponude. Nijedan ugovor o kupoprodaji bilo kog proizvoda ne postoji dok Trgovac izričito ne prihvati porudžbinu (bez obzira na to da li su sredstva skinuta sa računa Korisnika/Kupca). Ukoliko Trgovac ne prihvati ponudu, odnosno odbije porudžbinu, a sredstva budu skinuta, sredstva će Korisniku biti u potpunosti refundirana.	The information provided in Terms and Conditions and the information found on this website do not constitute an offer but an invitation to make an offer. No contract for the sale of any product exists until the Merchant expressly accepts the order (regardless of whether funds have been withdrawn from the User/Buyer’s account). If the Merchant does not accept the offer, or rejects the order, and the funds are withdrawn, the funds will be fully refunded to the User.
Kako bi Korisnik izvršio porudžbinu, potrebno je da sledi postupak onlajn kupovine i da klikne na „Odobri plaćanje”. Nakon toga Korisnik će od Trgovca zaprimiti e-mail sa potvrdom porudžbine u celosti ili delimično, u zavisnosti od konkretnih okolnosti poput raspoloživosti naručenog proizvoda i sl. („Potvrda porudžbine”). Korisnik će biti obavešten putem e-maila da je porudžbina prihvaćena i poslata („Potvrda slanja”). Uz Potvrdu slanja Trgovac će priložiti i elektronsku potvrdu sa informacijama o porudžbini („elektronska potvrda“).	In order for the User to complete the order, it is necessary to follow the online purchase procedure and to click on „Approve payment“. After that, the User will receive an e-mail from the Merchant confirming the order in whole or in part, depending on specific circumstances such as the availability of the ordered product, etc. („Order confirmation“). The User will be notified by e-mail that the order has been accepted and sent („Shipping Confirmation“). Along with the Shipping Confirmation, the Merchant will also attach an electronic confirmation with information about the order („electronic confirmation“).
Prethodne radnje predstavljaju međusobni sporazum izmedju Trgovca/Prodavca i Korisnika/Kupca u pisanom obliku. Ugovor o kupoprodaji na daljinu zaključen je momentom prispeća Potvrde porudžbine. Ugovor o kupoprodaji pored Potvrde porudžbine i Potvrde slanja obuhvata i ove Opšte uslove.	The previous actions represent a mutual agreement between the Merchant/Seller and the User/Buyer in written form. The distance sales contract is concluded upon receipt of the Order Confirmation. In addition to the Order Confirmation and Shipping Confirmation, the Purchase Agreement also includes these Terms and Conditions.
*7. DOSTUPNOST PROIZVODA, UKLANJANJE PROIZVODA SA VEB-SAJTA I ODBIJANJE OBRADE PORUDŽBINE*	*7. PRODUCT AVAILABILITY, REMOVAL OF PRODUCTS FROM THE WEBSITE AND REFUSAL OF ORDER PROCESSING*
Svi proizvodi istaknuti na veb-sajtu sa podložni promeni dostupnosti. Trgovac zadržava pravo na uklanjanje proizvoda sa ovog veb-sajta u svakom trenutku, kao i na uklanjanje ili izmenu materijala ili sadržaja sa veb-sajta. Trgovac će nastojati da obradi sve porudžbine, no usled vanrednih okolnosti Trgovac zadržava pravo da odbije obradu porudžbine. Za uklanjanje proizvoda sa veb-sajta Trgovac nije odgovoran Korisniku veb-sajta niti kojoj trećoj strani.	All products featured on this website are subject to change in availability. The Merchant reserves the right to remove products from this website at any time, and to remove or modify material or content from the website. The Merchant will endeavor to process all orders, but due to extraordinary circumstances, the Merchant reserves the right to refuse to process the order. The Merchant is not responsible to the Website User or any third party for the removal of the product from the website.
*8. ISPORUKA*	*8. DELIVERY*
Trgovac se obavezuje da robu isporuči u roku od 5 radnih dana od dana slanja Kupcu Potvrde porudžbine, a ukoliko Trgovac nije u mogućnosti da robu isporuči u navedenom roku, obavezuje se da je dostavi Kupcu u roku od 30 dana od dana Potvrde porudžbine, osim u slučaju nemogućnosti isporuke iz odeljka 9. ovih Opštih uslova. Ukoliko nakon Potvrde porudžbine, a pre isporuke robe nastane događaj koji se smatra višom silom, Trgovac se obavezuje da pošalje Kupcu obaveštenje o kašnjenju sa upitom o saglasnosti o produženju roka isporuke i ostanka ugovora na snazi, a što je sve detaljno objašnjeno u odeljku 19. Opštih uslova.	The Merchant undertakes to deliver the goods within 5 working days from the day of sending the Order Confirmation to the Buyer, and if the Merchant is unable to deliver the goods within the specified term, he undertakes to deliver the goods to the Buyer within 30 days from the day of the Order Confirmation, except in a case of impossibility of delivery from section 9 of these Terms and Conditions. If, after the Order Confirmation, and before the delivery of goods, an event considered as force majeure occurs, the Merchant undertakes to send the Buyer a notice of delay with a request for consent to extend the delivery deadline and the contract to remain in force, which is all explained in detail in section 19. of Terms and Conditions.
Trgovac se obavezuje da robu fizički preda Kupcu. Kupac se obavezuje da robu preuzme, na adresi navedenoj prilikom pravljenja porudžbine na veb-sajtu (“Porudžbenica”) i u vreme dogovoreno sa kurirskom službom koja će izvršiti isporuku robe.	The Merchant undertakes to hand over the goods physically to the Buyer. The Buyer undertakes to take over the goods, on address stated while placing an order on the website (“Order Form”) and in time agreed with the courier service which shall make the goods delivery.
Smatra se da je roba uredno isporučena ako:	It is considered that the goods have been timely and orderly delivered if:
Je isporučena na adresu koju je Potrošač označio prilikom popunjavanja Porudžbenice;	It was delivered to the address indicated by the Costumer when filling out the Order Form;
Je dostavljena u pakovanju koje se smatra uobičajenim za tu vrstu i količinu stvari, kao i za stvari istih karakteristika;	It was delivered in a packaging which is deemed as customary for the type and amount of goods, as well as for the items of the same charachteristics;
Je isporučena u roku u skladu sa ovim Opštim uslovima;	It was delivered in a timely manner in accordance with these Terms and Conditions;
Je isporučena stvar u opisu datom na veb-sajtu Trgovca, odnosno u skladu sa Ugovorom;	The item was delivered in accordance with the description given on the Merchant’s website, i.e. in accordance with the Agreement/Contract;
Je isporučena stvar neoštećena, odnosno bez fizičkih i pravnih mana.	The delivered item was undamaged, i.e. without physical and legal defects.
U slučaju dostave vikendom i praznicima, odnosno neradnim danima, primenjivaće se politika poslovanja kurirske službe sa kojom Trgovac sarađuje. Trgovac se obavezuje da robu isporuči u prigodnom pakovanju. Ukoliko se tokom transporta ošteti pakovanje, ali roba ostane neoštećena, ne smatra se da roba ima fizičke mane.	In case of delivery on weekends and holidays, i.e. on non-working days, the business policy of the courier service with which the Merchant cooperates shall apply. The Merchant undertakes to deliver the goods in appropriate packaging. If the packaging is damaged during transport, but the goods remain undamaged, the goods are not considered to have physical defects.
Smatra se da je isporuka izvršena u momentu kada Kupac preuzme stvar na adresi označenoj u porudžbenici i stavi svoj potpis na potvrdu o prijemu.	The delivery is deemed to have been made at the moment when the Buyer receives the item at the address indicated in the Order Form and puts his signature on the confirmation of receipt.
Prodavac odgovara za materijalne nedostatke stvari bez obzira na to da li su mu isti bili poznati. Prodavac odgovara i za one materijalne nedostatke koji se pojave posle prelaza rizika na Kupca ako su posledica uzroka koji je postojao pre toga. Kupac se obavezuje da primljenu stvar odmah pregleda i da o eventualnim materijalnim nedostacima obavesti Prodavca u roku od 8 dana od prijema stvari, u suprotnom, Prodavac neće odgovarati za materijalne nedostatke. U slučaju da se pojavi skriveni nedostatak stvari, odnosno nedostatak koji se pri normalnom pregledu stvari nije mogao uočiti, Kupac ima pravo da u roku o 8 dana od dana kada je uočio skriveni nedostatak, ali ne kasnije od 6 meseci od prijema stvari, prijavi nedostatak Prodavcu. Ukoliko Kupac postupi na navedeni način i u navedenim rokovima, Prodavac odgovara za skriveni nedostatak.	The Seller is liable for material defects of the item regardless of whether they were known to him. The Seller is also responsible for those material defects that appear after the risk transfer to the Buyer if they are the result of a cause that existed before that. The Buyer undertakes to inspect the received item immediately and to notify the Seller of any material defects within 8 days of receiving the item, otherwise, the Seller will not be responsible for material defects. In the event that a hidden defect in the item appears, i.e. a defect that could not be observed during a normal inspection of the item, the Buyer has the right to report the defect within 8 days from the day he noticed the hidden defect, but no later than 6 months after receiving the item, to the Seller. If the Buyer acts in the specified manner and within the specified terms, the Seller is responsible for the hidden defect.
*9. NEMOGUĆNOST ISPORUKE*	*9. IMPOSSIBILITY OF DELIVERY*
Ukoliko je nemoguće isporučiti robu na adresu označenu u porudžbenici, kurirska služba će obavestiti Kupca o mestu, roku i uslovima čuvanja robe, u skladu sa uslovima poslovanja kurirske službe.	If it is impossible to deliver the goods to the address indicated in the Order Form, the courier service will inform the Customer about the place, term and conditions for storing the goods, in accordance with the terms and conditions of the courier service.
Ukoliko nastane neki od događaja koji se smatraju višom silom, a što je bliže definisano i objašnjeno u odeljku 19. Opštih uslova, postoji mogućnost da Prodavac neće moći da ispuni svoje ugovorne obaveze. U navedenim slučajevima Prodavac je oslobođen svake odgovornosti za neispunjenje svojih ugovornih obaveza. Obe ugovorne strane su ovlašćene da u slučaju nastanka okolnosti koje se smatraju višom silom zahtevaju raskid ugovora. U slučaju raskida ugovora iz prethodno navedenih razloga, svaka strana vrši povraćaj primljenog. Prodavac je u obavezi da refundira cenu Kupcu u roku od 14 dana od dana raskida ugovora, ukoliko ju je Kupac platio pre isporuke robe.	If any of the events considered as force majeure occur, as more closely defined and explained in section 19 of the Terms and Conditions, there is a possibility that the Seller will not be able to fulfill its contractual obligations. In the mentioned cases, the Seller is released from any responsibility for non-fulfillment of his contractual obligations. Both Parties are authorized to demand termination of the contract in the event of circumstances considered as force majeure. In the event of termination of the contract for the aforementioned reasons, each Party shall return what it received. The Seller is obliged to refund the price to the Buyer within 14 days from the date of termination of the contract, if the Buyer paid it before the delivery of the goods.
U slučaju nemogućnosti isporuke, koja se ne smatra višom silom, a koju je skrivio Kupac, Kupac će snositi odgovornost, kao i sve prateće troškove. Za nemogućnosti isporuke, koju je skrivio Prodavac, Prodavac će biti odgovoran i snositi prateće troškove.	In case of the impossibility of delivery, which is not considered a force majeure, and which was the fault of the Buyer, the Buyer will bear the responsibility, as well as all associated costs. For impossibility of delivery, which was fault of the Seller, the Seller will be responsible and bear the associated costs.
*10. PRENOS RIZIKA I VLASNIŠTVA NA PROIZVODU*	*10. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCT*
Kupac se obavezuje da stvar koju je poručio preuzme, odnosno primi od kurirske službe. Ukoliko Kupac ne postupi u skladu sa tim, na njega prelazi rizik slučajne propasti stvari i teret troškova čuvanja stvari, počev od poslednjeg dana čuvanja stvari kod kurirske službe, o čemu će biti obavešten. Navedene rizike Kupac snosi sve dok Prodavac ne preuzme stvar/robu od kurirske službe.	The Buyer undertakes to take over the item he ordered, i.e. to receive it from the courier service. If the Buyer does not act accordingly, the risk of accidental loss of the item and the burden of the costs of storing the item will be transferred to him, starting from the last day of storing the item at the courier service, of which he will be informed. The stated risks are borne by the Buyer until the Seller takes over the item/goods from the courier service.
Ukoliko nastane događaj koji se smatra višom silom, rizik slučajne propasti i teret snošenja troškova čuvanja stvari snosi vlasnik stvari, a to je:	If an event that might be considered as force majeure arises, the risk of accidental loss and the burden of bearing the costs of keeping the item is borne by its owner, which is:
Do momenta kada Kupac preuzme stvar od kurirske službe – Prodavac;	Until the moment the Buyer collects the item from the courier service – the Seller;
Ukoliko Kupac ne preuzme tokom perioda čuvanja stvari kod kurirske službe i stvar se vrati Prodavcu – Kupac od poslednjeg dana čuvanja do preuzimanja stvari od strane Prodavca;	If the Buyer does not pick up the item during the storage period with the courier service and the item is returned to the Seller – the Buyer from the last day of storage until the item is picked up by the Seller;
U slučaju reklamacije – Prodavac od trenutka preuzimanja u državinu stvari radi ispitivanja osnovanosti izjavljene reklamacije do trenutka vraćanja stvari u državinu Kupca, a u skladu sa tačkama 1 i 2 iznad;	In case of a complaint – the Seller from the moment of taking over the item into his possession for the purpose of examining the validity of the filed complaint until the moment of returning the item to the Buyer’s possession, in accordance with points 1 and 2 above;
Od momenta preuzimanja stvari u državinu od kurirske službe – Kupac.	From the moment of taking over the item into his possession from the courier service – the Buyer.
Ukoliko Kupac nije preuzeo stvar od kurirske službe u roku čuvanja, kao i ako nije platio cenu, ugovor se ima smatrati raskinutim.	If the Buyer has not collected the item from the courier service within the storage period, as well as if he has not paid the price, the contract shall be considered terminated.
Vlasništvo nad stvari koja je predmet ugovora zasniva se fizičkom predajom.	Ownership of the item that is subject of the agreement is constituted by physical handover.
*11. CENA, PLAĆANJE I POREZ NA DODATU VREDNOST (PDV)*	*11. PRICE, PAYMENT AND VALUE ADDED TAX (VAT)*
Cena proizvoda će u svakom trenutku biti navedena na KADU-ovom veb-sajtu na jasan, nedvosmislen i lako čitljiv način. KADU samostalno utvrđuje cene i druge komercijalne uslove za pružanje usluga i prodaju robe, u skladu sa svojom poslovnom politikom i ovim Opštim uslovima.	The product price shall, at any moment, be stated on the KADU website in a clear, unambiguous and easily legible manner. KADU determines the price and other commercial conditions for provision of services and selling of goods, in accordance with its business policy and these Terms and Conditions.
Korisnik više detalja o samom proizvodu (detaljno prikazan sastav, dostupne veličine i sl.) i ostalim informacijama od značaja za njegovo donošenje odluke o tome da li će proizvod zaista i kupiti dobija klikom na konkretni proizvod.	The User gets more details about the product itself (detailed composition, available sizes, etc.) and other relevant information for making a decision on whether to actually buy the product by clicking on the specific product.
KADU će u svakom trenutku nastojati da ima istaknute tačne cene na svom veb-sajtu. U slučaju greške u pogledu cene ili druge informacije o proizvodu koji Korisnik naruči, KADU će Korisnika obavestiti o navedenom što je pre razumno moguće, uz obrazloženje nastale greške, navođenja ispravne cene i pružanja mogućnosti Korisniku da potvrdi, odnosno prihvati takve uslove i nastavi sa porudžbinom ili otkaže porudžbinu. U slučaju otkaza, KADU će vratiti plaćen iznos Korisniku u celosti.	KADU will endeavor to display accurate prices on its website at all times. In the event of an error regarding the price or other information about the product ordered by the User, KADU will inform the User of the aforementioned as soon as reasonably possible, with an explanation of the error, indicating the correct price and providing the User with the opportunity to confirm or accept such conditions and continue with the order, or cancel it. In case of cancellation, KADU will return the amount paid to the User in full.
Ukoliko KADU ne uspe da stupi u kontakt sa Korisnikom radi razrešenja navedenog i pored svih razumnih napora, KADU-u su na raspolaganju dve mogućnosti:	If KADU fails to get in touch with the User to resolve the abovementioned despite all reasonable efforts, the KADU has two possibilities:
Ukoliko je cena proizvoda viša od one koja je bila istaknuta tokom slanja i/ili potvrde porudžbine, KADU će obustaviti pružanje usluge i plaćeni iznos će u celosti biti refundiran Korisniku/Kupcu;	If the product price is higher than the one that was displayed during the sending and/or confirmation of the order, KADU will stop providing the service and the paid amount will be fully refunded to the User/Buyer;
Ukoliko je cena proizvoda niža od one koja je bila istaknuta tokom slanja i/ili potvrde porudžbine, onda će razlika u ceni biti refundirana Korisniku/Kupcu. U skladu sa tim, Korisnik je, takođe, u obavezi da obavesti KADU ukoliko primeti pogrešne niže cene (čak i nakon što KADU pošalje Potvrdu porudžbine ili slanja) ako je greška u ceni očigledna, nesumnjiva i ako se razumno može prepoznati kao pogrešna cena.	If the price of the product is lower than the one that was displayed during the sending and/or confirmation of the order, then the difference in price shall be refunded to the User/Buyer. Accordingly, the User is also obliged to inform KADU if he notices incorrect lower prices (even after KADU sends the Order or Shipping Confirmation) if the price error is obvious, unquestionable and can reasonably be recognized as a wrong price.
Cene navedene na veb-sajtu su iskazane u dinarima (RSD) i uvek imaju uračunat PDV, ali ne uključuju troškove isporuke koji se dodaju ukupnom iznosu (cena dostave se posebno iskazuje za svaku potvrđenu porudžbinu), kako je navedeno u odeljku koji se odnosi na isporuku. Korisnik treba da ima u vidu da će se samo proizvodi sa punom / redovnom cenom koja je navedena na veb-sajtu KADU-a uzeti u obzir, odnosno kvalifikovati za dostizanje potrebnog praga za isporuku bez dodatne naknade za dostavu. Ukoliko postoje dodatni troškovi i naknade koji ne ulaze u cenu proizvoda, a uračunavaju se u ukupnu cenu, prilikom dolaska na virtuelnu kasu (checkout) će i takvi iznosi biti posebno iskazani.	The prices listed on the website are expressed in dinars (RSD) and always include VAT, but do not include delivery costs that are added to the total amount (the delivery price is shown separately for each confirmed order), as stated in the section related to delivery. The user should note that only products with the full / regular price listed on the KADU website will be considered, i.e. qualify to reach the required threshold for delivery without an additional delivery charge. If there are additional costs and fees that are not included in the price of the product, but are included in the total price, when arriving at the virtual cash register (checkout), such amounts will also be shown separately.
Cene, kao i drugi komercijalni uslovi pružanja usluga i prodaje robe su podložni izmenama u svakom trenutku, o čemu se Korisnik obaveštava isticanjem podataka na sajtu. Međutim, promene neće uticati na porudžbine za koje je već poslata Potvrda porudžbine.	Prices, as well as other commercial conditions for the provision of services and the sale of goods, are subject to change at any time, which the User is informed about by highlighting the data on the site. However, the changes will not affect orders for which an Order Confirmation has already been sent.
Kada Korisnik odabere sve artikle koje želi da kupi, oni će se dodati u korpu. Kada Korisnik klikne na korpu, sledeći korak je obrada porudžbine (pristup na virtuelnu kasu – checkout) i njeno plaćanje. U tu svrhu, Korisnik je dužan da prati korake za realizaciju kupovine, navodeći ili potvrđujući informacije koje se zatraže u svakom koraku. Svakako, tokom postupka kupovine, a pre samog plaćanja, Korisnik može menjati detalje porudžbine. Takođe, ukoliko je u pitanju Registrovani korisnik, sa napravljenim nalogom na veb-sajtu, u odeljku „Moj nalog” Korisnik može pronaći evidenciju svih izvršenih porudžbina.	Once the User has selected all the items he wants to buy, they will be added to the cart. When the User clicks on the cart, the next step is the processing of the order (access to the virtual cash register – checkout) and its payment. For this purpose, the User is obliged to follow the steps for realization of the purchase, specifying or confirming the information requested in each step. Certainly, during the purchase process, and before the actual payment, the User can change the details of the order. Also, if it is a Registered User, with an account created on the website, in the „My Account“ section, the User can find records of all completed orders.
Kao način plaćanja dozvoljene su sledeće kreditne i debitne (platne) kartice: Visa, MasterCard i DinaCard. Isto tako, porudžbina može biti plaćena kurirskoj službi gotovinom prilikom isporuke porudžbine, kao i putem platnih kartica prilikom isporuke porudžbine (plaćanje karticom pouzećem). Takođe, može se platiti cela pordužbina ili deo iznosa kupovine, odnosno porudžbine, kuponom ili vaučerom izdatim od strane KADU DOO BEOGRAD.	As payment methods, the following credit and debit (payment) cards are allowed: Visa, MasterCard and DinaCard. The order can also be paid to the courier service in cash during the order delivery, as well as via payment cards when the order is delivered (payment on delivery by card). Also, the entire sub-debt or a part of the purchase price, i.e. the order, can be paid with a coupon or voucher issued by KADU DOO BELGRADE.
U slučaju kupona, odnosno vaučera, Korisnik ostvaruje pravo na iste pod uslovom prethodnog ispunjenja uslova koje postavi KADU, a koji podrazumevaju zadovoljenje određenog praga iznosa kupovine, a koji prag će biti zvanično objavljen na veb-sajtu KADU-a ili će korisnici biti obavešteni o navedenoj ostvarenoj pogodnosti na drugi pogodan i nesumnjiv način. Kuponi, odnosno vaučeri se po realizovanoj kupovini dostavljaju u najkraćem mogućem roku na mejl Korisnika i ostavljaju svi podaci o navedenim ostvarenim pogodnostima neophodni da bi Korisnik prilikom sledeće kupovine iste mogao da iskoristi. Realizovane pogodnosti se ostvaruju u vidu popusta prilikom sledeće kupovine, i to prvenstveno u vidu određenog procenta popusta ili određenog iznosa popusta izraženog u novcu.	In case of coupons, i.e. vouchers, the User obtains the right to them, provided that the conditions set by KADU are met, which imply meeting a certain threshold of the purchase amount, which threshold will be officially published on the KADU website or the users will be notified of the said benefit achieved in another convenient and unambiguous way. Coupons, i.e. vouchers are delivered to the User’s email as soon as practicably possible after the purchase has been made and, during which, all the information about the aforementioned advantages necessary for the User to be able to use them during the next purchase are given. Realized benefits are excersied in the form of a discount during the next purchase, primarily in the form of a certain percentage of the discount or a certain discount amount expressed in money.
U vezi platnih kartica, a da bi se rizik neovlašćenog pristupa sveo na minimum, podaci o platnoj kartici Korisnika su šifrovani.	Regarding the payment cards, in order to minimize the risk of unauthorized access, the User’s payment card data is encrypted.
Kada Trgovac primi porudžbinu Korisnika, zahtevaće se predautorizacija na Korisnikovoj kartici kako bi mogla da se izvrši sigurna provera da postoji dovoljno sredstava na istoj za obavljanje transakcije. Naplata na Korisnikovoj platnoj kartici i skidanje sredstava sa iste će biti izvršeno kada se porudžbina potvrdi.	When the Merchant receives the User’s order, the preauthorization on the User’s card shall be required in order to perform the safe check whether there are available funds to make the transaction. The charge to the User’s payment card and the withdrawal of funds will be made when the order is confirmed.
Kada Korisnik klikne na „Odobri plaćanje” smatraće se da je platna kartica njegova ili da je Korisnik vlasnik kupona ili vaučera.	When the User clicks on „Confirm payment“ it will be considered that the payment card is his or that the User is the owner of the coupon or voucher.
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije, u dinarima (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Korisnikova platna kartica biće izražen u Korisnikovoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste Izdavaoci kartica, a koji Trgovcu u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije, postoji mogućnost neznatne razlike od originalne cene navedene na sajtu KADU-a.	All payments shall be made in a local currency of the Republic of Serbia, in dinars (RSD). For an informative overview of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which the User’s payment card shall be indebted will be expressed in User’s local currency through its conversion at the rate used by the card issuers, which cannot be known to the Merchant at the time of transaction. As a result of this conversion, there’s a possibility of a slight difference from the original price listed on KADU website.
Shodno navedenom, iako KADU posluje u lokalnoj valuti i ne naplaćuje nikakve dodatne takse ili troškove, u pitanju je i dalje međunarodna transakcija i Korisnikova banka može da naplati dodatne takse zbog promene valute u EUR ili drugu odgovarajuću valutu, ili promene iz deviza u lokalnu valutu, po kursu banke, odnosno Izdavaoca kartice.	Accordingly, although KADU operates in the local currency and does not charge any additional fees or costs, it is still an international transaction and the User’s bank may charge additional fees due to the change of currency to EUR or another appropriate currency, or the change from foreign currency to local currency, according to the exchange rate of the bank, i.e. the card issuer.
Ako se naplaćeni / refundirani iznosi na Korisnikovoj platnoj kartici razlikuju od cene koja je prikazana prilikom završetka kupovine / potvrđenog iznosa koji se refundira, iz tog razloga je potrebno da se Korisnik obrati svojoj banci, odnosno izdavaocu kartice i zatraži dodatne informacije o troškovima banke ili kursevima valuta koji su povezani s tom transakcijom.	If the charged / refunded amounts on the User’s payment card differ from the price displayed at the end of the purchase / the confirmed amount to be refunded, for this reason the User should contact their bank, i.e. the card issuer and request additional information about bank charges or exchange rate currencies associated with that transaction.
Podaci o platnoj kartici su poverljivi i zaštićeni najsavremenijom kriptografskom zaštitom. Predmetne poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema Chip Card A.D. . Sigurnost podataka prilikom kupovine garantuje procesor / obrađivač platnih kartica, NLB Komercijalna banka, pa se tako kompletni proces naplate obavlja na stranicama banke.	Payment card data is confidential and protected by state-of-the-art cryptographic protection. The confidential information in question is transmitted via the public network in a protected (encrypted) form using the SSL protocol and the PKI system, Chip Card A.D. . Security of data during purchase is guaranteed by the payment card processor NLB Commercial bank, so the complete payment process is carried out on the bank’s website.
Prilikom obrade porudžbine i vršenja kupovine od strane Korisnika, podaci o platnoj kartici se obrađuju samo i isključivo u tom trenutku, u skladu sa Politikom privatnosti, i ne čuvaju se u sistemima KADU-a za buduće transakcije, tako da će Korisnik prilikom svake kupovine morati iznova da unosi podatke o svojoj platnoj kartici.	During order processing and making of the purchase by the User, payment card data is processed only and exclusively at that specific moment, in accordance with the Privacy Policy, and is not stored in KADU’s systems for future transactions, so the User will have, during each and every purchase, to enter his payment card details again.
U slučaju vraćanja robe i povraćaja sredstava Korisniku koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, KADU je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC i Maestro metoda plaćanja, što znači da će banka na zahtev KADU-a obaviti povraćaj sredstava na račun korisnika platne kartice. U slučaju povraćaja sredstava, primenjuju se odredbe Opštih uslova iznad koji se tiču eventualne razlike u iznosu refundiranih sredstava, kao i druge odredbe Opštih uslova.	In case of returning goods and refunds to a User who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, KADU is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that at the request of KADU, the bank will refund the funds to the account of the payment card user. In case of a refund, the above provisions of the Terms and Conditions regarding the possible difference in the amount of refunded funds, as well as other provisions of the Terms and Conditions, apply.
Ukoliko Korisnik kasnije želi da promeni svoju porudžbinu zbog „Zamene veličine“, ova opcija će biti moguća samo za KADU proizvode.	If, later on, the User wishes to change his order because of “Swap Size”, this option will be possible exclusively for KADU products.
Predračuni i računi sadrže, između ostalog, obračunati iznos za korišćenje usluga i prodaju KADU-ove robe i obaveze po osnovu javnih prihoda (porezi, takse i drugo), informacije o načinu i roku plaćanja i ostale neophodne informacije, u skladu sa Zakonom.	Pro-forma invoices and invoices contain, among other things, the calculated amount for use of services and the sale of KADU’s goods and obligations pursuant to public revenues (taxes, fees, etc.), information on the method and term of payment, as well as other necessary information, in accordance with the Law.
U skladu sa pozitivnim propisima Republike Srbije, sve kupovine na veb-sajtu podležu Porezu na dodatu vrednost (PDV-u).	In accordance with the applicable laws and regulations of the Republic of Serbia, all website purchases are subject to Value Added Tax (VAT).
U tom pogledu i na osnovu Člana 11, Stav 1, Tačka 1 Zakona o porezu na dodatu vrednost (PDV) Republike Srbije (Službeni glasnik RS br. 84/2004, i dalje izmene i dopune, u daljem tekstu – *Zakon o PDV*), proizvodi se smatraju dostavljenim na teritoriji na kojoj se proizvodi fizički nalaze u trenutku slanja proizvoda Korisniku ili trećoj strani u skladu sa zahtevom Korisnika, odnosno Kupca.	In this respect and on the basis of Article 11, Paragraph 1, Item 1 of the Law on Value Added Tax (VAT) of the Republic of Serbia (Official Gazette of the RS No. 84/2004, and further amendments, hereinafter – the *VAT Law*), the products are considered delivered in the territory where the products are physically located at the time of sending the products to the User or a third party in accordance with the request of the User, i.e. the Buyer.
KADU izdaje račune Potrošačima, u skladu sa odredbama Člana 42 Zakona o PDV-u, prilikom svake realizovane transakcije. Prihvatanjem Opštih uslova, Korisnik je saglasan da mu se predračun, odnosno račun (fiskalni račun) izdaje u elektronskom obliku, slanjem na e-mail adresu navedenu i sačuvanu prilikom kompletiranja porudžbine.	KADU issues invoices to Customers, in accordance with the provisions of Article 42 of the VAT Law, during each transaction. By accepting the Terms and Conditions, the User agrees that the Pro-forma invoice, i.e. the invoice (fiscal invoice) is issued to him in electronic form, by sending it to the e-mail address specified and saved when completing the order.
Svaki izdati fiskalni račun će imati hiperlink za verifikaciju kojem se može pristupiti preko svih uređaja koji imaju pristup internetu.	Each issued fiscal invoice shall contain a hyperlink for verification which can be accessed through all devices that have the access to the internet.
KADU ne snosi odgovornost za slučaj da Korisnik ne primi blagovremeno predračun ili račun (usled kvara na računarskoj mreži Korisnika, više sile i slično). Korisnik je, stoga, u obavezi da po isteku uobičajenog roka za prijem predračuna ili računa obavesti KADU o izostanku i zatraži ponovno slanje, odnosno slanje duplikata.	KADU bears no responsibility in case that the User does not receive the Pro-forma invoice or the invoice in a timely manner (due to malfunction on the User’s web, force majeure and the like). The User is, consequently, obliged to inform KADU of the absence and request resending, i.e. sending a duplicate, after the expiry of the usual deadline for receipt of the Pro-forma invoice or invoice.
*12. KUPOVINA PROIZVODA U SVOJSTVU GOSTA*	*12. PURCHASE OF PRODUCTS AS A GUEST*
Veb-sajt nudi i funkciju kupovine proizvoda u svojstvu gosta. Ova vrsta kupovine podrazumeva da će od Korisnika biti zatraženi samo osnovni podaci koji su potrebni za obradu Korisnikove porudžbine (pogledati Odeljak 4. ovih Opštih uslova).	Webiste also offers the function of purchasing the products as a guest. This kind of purchase implies that the User will only be asked for the basic data required to process the User’s order (see Section 4 of these Terms and Conditions).
Po završetku postupka kupovine, Korisniku će biti ponuđena mogućnost da se registruje kao korisnik ili da nastavi sa korišćenjem veb-sajta kao neregistrovani korisnik.	Upon completing the purchase, the User shall be offered the possibility to register as a user or to continue with the usage of the website as unregistered user.
*13. PRAVILA ZAMENE/POVRAĆAJA*	*13. CHANGE/RETURN RULES*
*13.1 Zakonsko pravo na odustajanje od kupovine/odustanak od ugovora*	*13.1 Legal Right to Withdraw From the Purchase/Withdrawal From the Contract*
Kupac ima pravo da bez navođenja razloga odustane od ugovora u roku od 14 dana počev od dana zaključenja ugovora između Kupca i Trgovca. U slučaju odustanka od ugovora Kupac nije dužan da navede razlog odustanka od ugovora niti je dužan da snosi troškove dostave, osim u slučaju izričitog zahteva Kupca za dostavu koja odstupa od najjeftinije uobičajene dostave koju je ponudio Trgovac.	The Buyer is entitled to withdraw from the contract without giving any reason within 14 days from the day of conclusion of the contract between the Buyer and the Merchant. In case of withdrawal from the contract, the Buyer is not obliged to state the reason for the withdrawal from the contract, nor is he obliged to bear the delivery costs, except in the case of the Buyer’s express request for delivery that deviates from the cheapest usual delivery offered by the Merchant.
Kupac ostvaruje pravo na odustanak od ugovora izjavom koju daje na propisanom obrascu za odustanak od ugovora (u daljem tekstu – *Izjava o odustanku*), koju je Trgovac u obavezi da Kupcu dostavi prilikom realizacije ugovora o prodaji robe na daljinu, zajedno sa Ugovorom o prodaji robe na daljinu i računom. Kupac je u obavezi da Izjavu o odustanku dostavi Trgovcu u roku od 14 dana od dana predaje robe u državinu Kupca, odnosno trećeg lica koje je Kupac odredio, a koje nije prevoznik. Protekom roka od 14 dana prestaje pravo Kupca na odustanak od ugovora.	The Buyer acquires the right to withdraw from the contract by declaring it on the prescribed contract withdrawal form (hereinafter – *Declaration of Withdrawal*), which the Merchant is obliged to deliver to the Buyer during the realization of the contract for the sale of goods at a distance, together with the Contract and the invoice. The Buyer is obliged to submit the Declaration of Withdrawal to the Merchant within 14 days from the date of delivery of goods into the Buyer’s possession, i.e. to the third party designated by the Buyer which is not a transporter. After the 14-day period, the Customer’s right to withdraw from the contract expires.
Izjava o odustanku se dostavlja Trgovcu na sledeći način: slanjem na e-mail adresu Trgovca navedenu u ovim Opštim uslovima, popunjena sa podacima traženim u izjavi i potpisana od strane Kupca, u formi skena / PDF dokumenta.	Declaration of Withdrawal is submitted to the Merchant in the following way: by sending it to the e-mail address stated in these General Terms and Conditions, filled with the data requested in the Declaration and signed by the Buyer, as a scan / PDF document.
U slučaju odustanka Kupca od ugovora, Trgovac je u obavezi da refundira novčana sredstva koja je primio na isti način na koji je transakcija i izvršena, u roku od 14 dana od datuma odustanka od ugovora – prijema pisane Izjave o odustanku. Trgovac može da odloži povraćaj sredstava dok ne dobije robu koja se vraća, ili dok Kupac ne dostavi dokaz da je poslao robu Trgovcu.	In case of withdrawal from the contract by the Buyer, the Merchant is obliged to return the funds received in the same way as the transaction was carried out, within 14 days from the date of withdrawal from the contract – receipt of the written Declaration of Withdrawal. The Merchant may delay the refund until receiving the goods to be returned, or until the Buyer provides proof that it has sent the goods to the Merchant.
Trgovac nije u obavezi da izvrši povraćaj novčanih sredstava u slučaju kada je roba koja je predmet ugovora o prodaji na daljinu (roba koja se vraća) korišćena nakon otvaranja, u slučaju kada roba nije u stanju u kojem je isporučena i u slučaju kada je roba oštećena. Kupac je dužan da robu koja je predmet ugovora o prodaji na daljinu (robu koja se vraća) vrati u originalnom pakovanju ukoliko isto postoji sa svim eventualno priloženim uputstvima i drugim dokumentima.	The Merchant is not obliged to make a refund in the case when the goods that are subject of the distance sales contract (goods to be returned) have been used after opening, in the case when the goods are not in the condition in which they were delivered and in the case when the goods are damaged. The Buyer is obliged to return the goods that are subject of the distance sales contract (goods to be returned) in the original packaging, if it exists, with all possibly attached instructions and other documents.
U slučaju odustanka od ugovora Kupac je dužan da robu vrati preko kurirske službe preko koje je izvršena dostava Kupcu. Radi realizacije povrata robe putem kurirske službe preko koje je izvršena dostava od strane Trgovca, Kupac je dužan da se obrati Trgovcu na e-mail adresu kadureklamacije@gmail.com u cilju dogovora u vezi sa preuzimanjem robe.	In case of withdrawal from the contract, the Buyer is obliged to return the goods via the courier service through which the delivery was made to the Buyer. In order to realize the return of goods through the courier service through which the delivery was made by the Merchant, the Buyer is obliged to contact the Merchant at the e-mail address kadureklamacije@gmail.com in order to agree on the collection of the goods.
U slučaju da Kupac odabere da povraćaj robe izvrši na drugi način, a ne na način iz prethodnog stava, Kupac snosi troškove povraćaja robe. Trošak povrćaja robe će biti naplaćen na način što će se odbiti od iznosa koji je Trgovac dužan da nadoknadi Kupcu kao posledicu odustanka od ugovora.	In the event that the Buyer chooses to return the goods in a different way than in the way from the previous paragraph, the Buyer bears the costs of returning the goods. The cost of returning the goods will be charged in such a way that it will be deducted from the amount that the Merchant is obliged to compensate the Buyer as a result of the effects of the withdrawal from the contract.
*13.2 Reklamacije*	*13.2.* *Complaints*
Prodavac se obavezuje da Kupcu isporuči saobraznu robu što znači da isporučena roba kumulativno ispunjava sledeće uslove:	The Merchant undertakes to deliver the conforming goods to the Buyer, which means that the delivered goods cumulatively meet the following conditions:
odgovara opisu koji je dao Prodavac;	corresponds to the description provided by the Seller;
ima svojstva potrebna za naročitu upotrebu za koju je Potrošač nabavlja, koja je bila poznata Prodavcu ili mu je morala biti poznata u vreme zaključenja ugovora;	has properties required for the specific use for which the Consumer is purchasing it, which was known to the Seller or should have been known to him at the time of conclusion of the contract;
ima svojstva potrebna za redovnu upotrebu robe iste vrste;	has properties required for regular use of goods of the same kind;
po kvalitetu i funkcionisanju odgovara onome što je uobičajeno kod robe iste vrste i što Potrošač može osnovano da očekuje s obzirom na prirodu robe i javna obećanja o posebnim svojstvima robe.	in terms of quality and functioning, it corresponds to what is usual for goods of the same kind and what the Consumer can reasonably expect considering the nature of the goods and public promises about the special properties of the goods.
Nesaobraznost postoji kada isporučena roba ne ispunjava gore navedene uslove.	Non-conformity exists when the delivered goods do not meet the above conditions.
Prodavac odgovara za nesaobraznost robe ugovoru u skladu sa odredbama važećeg Zakona o zaštiti potrošača. Prodavac odgovara za nesaobraznosti isporučene robe ugovoru ako:	The Seller is responsible for the non-conformity of the goods with the contract in accordance with the provisions of the applicable Law on Consumer Protection. The Seller is responsible for non-comformity of the delivered goods with the contract if:
je postojala u času prelaska rizika na Kupca, bez obzira na to da li je za tu nesaobraznost Prodavac znao;	it existed at the time of the risk transfer to the Buyer, regardless of whether the Seller was aware of this inconsistency;
se pojavila posle prelaska rizika na Kupca, ako potiče od uzroka koji je postojao pre prelaska rizika na Kupca;	it appeared after the risk transfer to the Buyer, if it originates from a cause that existed before the risk transfer to the Buyer;
je Kupac mogao lako uočiti,	it could be easily seen by the Buyer;
ukoliko je Prodavac izjavio da je roba saobrazna ugovoru.	if the Seller declared that the goods conform the contract.
Zahtev za otklanjanje nesaobraznosti robe	*Request for Removal of Non-Conformity of Goods*
Kupac ima pravo da bira da nesobraznost robe prodavac otkloni opravkom ili zamenom.	The Buyer is entitled to choose to have the Seller remedy the non-conformity of the goods by repair or replacement.
Ako otklanjanje nesaobraznosti opravkom ili zamenom nije moguće, Kupac ima pravo da zahteva odgovarajuće umanjenje cene ili raskid ugovora ako:	If it is not possible to eliminate the inconsistency by repair or replacement, the Buyer is entitled to demand a corresponding price reduction or termination of the contract if:
nesaobraznost ne može da se otkloni opravkom ili zamenom uopšte niti u primerenom roku;	the non-conformity cannot be remedied by repair or replacement at all or within a reasonable period of time;
ne može da ostvari pravo na opravku ili zamenu, odnosno ako Prodavac nije izvršio opravku ili zamenu u primerenom roku;	cannot exercise the right to repair or replacement, i.e. if the Seller has not made the repair or replacement within a reasonable period of time;
opravka ili zamena ne može da se sprovede bez značajnijih nepogodnosti za kupca zbog prirode robe i njene namene;	repair or replacement cannot be carried out without significant inconvenience for the customer due to the nature of the goods and their purpose;
otklanjanje nesaobraznosti opravkom ili zamenom predstavlja nesrazmerno opterećenje za Prodavca.	removing the inconsistency by repair or replacement represents a disproportionate burden on the Seller.
Kupac ima pravo da zahteva zamenu, odgovarajuće umanjenje cene ili da raskine ugovor zbog istog ili drugog nedostatka sabraznosti koji se posle prve opravke pojavi, a ponovna opravka je moguća samo uz izričitu saglasnost Kupca.	The Buyer is entitled to demand a replacement, a corresponding price reduction or to terminate the contract due to the same or another lack of conformity that appears after the first repair, and re-repair is possible only with the express consent of the Buyer.
Ako se nesaobraznost pojavi u roku od šest meseci od dana prelaska rizika na Kupca, Kupac ima pravo da bira između zahteva da robu zameni, ili pravo na umanjenje cene ili raskid ugovora. Sve troškove koji su neophodni da bi se roba saobrazila ugovoru, a naročito troškove rada, materijala, preuzimanja i isporuke, snosi Prodavac	If the non-conformity appears within six months from the date of risk transfer to the Buyer, the Buyer is entitled to choose between a request to replace the goods, or the right to a price reduction or termination of the contract. All costs necessary to bring the goods into conformity with the contract, especially labor, material, collection and delivery costs, are borne by the Seller.
Kupac u svakom slučaju ima pravo da od Prodavca naknadi štetu koja potiče od nesabraznosti robe, u skladu sa opštim pravilima o odgovornosti za štetu.	In any case, the Buyer has the right to damages compensation from the Seller resulting from the non-conformity of goods, in accordance with the general rules on liability for damages.
Prodavac je odgovoran za nesaobraznost robe ugovoru koja se pojavi u roku od dve godine od dana prelaska rizika na Kupca. Ako nesaobraznost nastane u roku od šest meseci od dana prelaska rizika na Kupca, pretpostavlja se da je nesaobraznost postojala u trenutku prelaska rizika, osim ako je to u suprotnosti sa prirodom robe i prirodom određene nesabraznosti.	The Seller is responsible for non-conformity of goods with the contract that appears within two years from the date of risk transfer to the Buyer. If the non-conformity occurs within six months from the date of risk transfer to the Buyer, it is assumed that the non-conformity existed at the moment of risk transfer, unless this is contrary to the nature of the goods and the nature of the particular non-conformity.
Postupak, dostavljanje reklamacije, potvrda o prijemu reklamacije, prava potrošača i odgovor na reklamaciju	Procedure, Submission of Complaint, Confirmation of Receipt of Complaint, Consumer Rights and Response to Complaint
Kupac izjavljuje reklamaciju zbog nesbraznosti robe kao i zbog pogrešno obračunate cene i drugih nedostataka obaveštenjem Prodavca o nesabraznosti kupljene robe, sa opisom nesabraznosti i dokazima o nesabraznosti robe u vidu fotografije i slično, na mejl službi zaduženoj za prijem i odlučivanje o reklamacijama kadureklamacije@gmail.com	The Buyer declares a Complaint due to the non-conformity of the goods as well as due to the wrongly calculated price and other defects by notifying the Seller about the non-conformity of the purchased goods, with a description of the non-conformity and evidence of the non-conformity of the goods in the form of a photo and the like, to the email service in charge of receiving and deciding on Complaints kadureklamacije@gmail.com
Nakon što Kupac prijavi reklamaciju elektronskim putem ovlašćeno lice za reklamacije kod Prodavca će Kupcu bez odlaganja elektronskim putem potvrditi prijem reklamacije, istu reklamaciju zavesti , kao i obavestiti Kupca o izjavljenoj reklamaciji i ishodu reklamacije u roku od 8 dana od njenog prijema.	After the Buyer submits a Complaint electronically, the authorized person for complaints at the Seller’s will immediately confirm the receipt of the Complaint electronically to the Buyer, register the same Complaint, and inform the Buyer about the reported Complaint and the outcome of it within 8 days of its receipt.
Prodavac preuzima obavezu da sam po prijemu reklamacije preuzme robu koja je predmet reklamacije preko kurirske službe putem kog je roba Kupcu i dostavljena. Ukoliko Kupac ipak samoinicijativno pošalje robu nazad Prodavcu, Prodavac nije dužan da mu nadoknadi taj trošak.	Upon receipt of the Complaint, the Seller undertakes to take over the goods that are the subject of the Complaint via the courier service through which the goods were delivered to the Buyer. If the Buyer nevertheless sends the goods back to the Seller on his own initiative, the Seller is not obliged to compensate him for that cost.
Kupac je dužan da sarađuje sa Prodavcem u cilju ispitivanja osnovanosti reklamacije i rešavanja po istoj u tom smislu što će se odazvati na prvi poziv Prodavca za preuzimanje robe, kako bi o reklamaciji moglo biti odlučeno u zakonskom roku. Ukoliko Kupac odbija da sarađuje sa Prodavcem u smislu dogovora oko preuzimanja robe od strane Prodavca, kao i ukoliko robu koja je predmet izjavljene reklamacije samoinicijativno ne pošalje nazad Prodavcu u roku od 3 dana od dana izjavljene reklamacije, reklamacija će biti odbijena.	The Buyer is obliged to cooperate with the Seller in order to examine the merits of the Complaint and resolve it in the sense that he will respond to the first call of the Seller to take over the goods, so that the Complaint could be decided within the legal deadline. If the Buyer refuses to cooperate with the Seller in terms of the agreement regarding the taking over of goods by the Seller, as well as if the goods that are subject of the Complaint are not sent back to the Seller on their own initiative within 3 days from the day of the filed Complaint, the Complaint will be rejected.
Za sve informacije i dodatnu pomoć u pogledu reklamacija, Kupci se mogu obratiti licu zaduženom za reklamacije. Svaki zaposleni kod Prodavca je dužan da reklamaciju koju je primio dostavi licu zaduženom za reklamacije kod Prodavca, a najkasnije narednog dana od dana prijema reklamacije.	For all information and additional assistance regarding Complaints, Customers can contact the person in charge of Complaints. Every employee of the Seller is obliged to submit the Complaint received by him to the person in charge of Complaints at the Seller’s, no later than the next day after receiving the Complaint.
Prodavac vodi evidenciju primljenih reklamacija u skladu sa Zakonom i čuva je najmanje dve godine od dana podnošenja reklamacija Potrošača.	The Seller keeps records of Complaints received in accordance with the Law and keeps them for at least two years from the date of submission of Consumer Complaints.
Prodavac je dužan da bez odlaganja, a najkasnije u roku od osam dana od dana prijema reklamacije, pisanim ili elektronskim putem odgovori Kupcu na izjavljenu reklamaciju. Odgovor Prodavca na reklamaciju mora da sadrži odluku da li prihvata reklamaciju, izjašnjenje o zahtevu potrošača i konkretan predlog i rok za rešavanje reklamacije. Rok ne može da bude duži od 15 dana, od dana podnošenja reklamacije.	The Seller is obliged to respond to Customer’s Complaint in writing or electronically without delay, and no later than within eight days from the date of receipt of the Complaint. The Seller’s response to the Complaint must contain a decision whether the the Complaint is accepted, a statement on the Consumer’s request and a specific proposal and deadline for resolving the Complaint. The deadline can be no longer than 15 days from the date of Complaint submission.
Prodavac je dužan da postupi u skladu sa odlukom, predlogom i rokom za rešavanje reklamacije, ukoliko je dobio prethodnu saglasnost Kupca. Ukoliko Prodavac iz objektivnih razloga nije u mogućnosti da udovolji zahtevu Kupca u roku koji je dogovoren, dužan je da o produžavanju roka za rešavanje reklamacije obavesti Kupca i navede rok u kome će je rešiti, kao i da dobije njegovu saglasnost, što je u obavezi da evidentira u evidenciji primljenih reklamacija. Produžavanje roka za rešavanje reklamacija moguće je samo jednom. Nemogućnost Kupca da dostavi prodavcu ambalažu robe ne može biti uslov za rešavanje reklamacije niti razlog za odbijanje otklanjanja nesaobraznosti.	The Seller is obliged to act in accordance with the decision, proposal and deadline for resolving the Complaint, if he received the prior consent of the Buyer. If the Seller is not able to meet the Buyer’s request within the agreed deadline for objective reasons, he is obliged to inform the Buyer on the extension of the deadline to resolve the Complaint and state the deadline in which it will be resolved, as well as to obtain his consent, which he is obliged to record in the record of received Complaints. Extending the deadline for resolving Complaints is possible only once. The inability of the Buyer to deliver the packaging of the goods to the Seller cannot be a condition for resolving the Complaint or a reason for refusing to remove the non-conformity.
Odluke o reklamaciji Kupca	Decisions on the Customer’s Complaint
Reklamaciju Kupca Prodavac može odbiti ili usvojiti.	The Seller may reject or accept the Buyer’s Complaint.
Prodavac će usvojiti reklamaciju ako je reklamacija opravdana zbog nedostatka na proizvodu. Po usvajanju reklamacije Potrošač ima pravo na otklanjanje nedostataka na proizvodu (opravku), bez naknade, zamenu kupljenog proizvoda za nov proizvod, odgovarajuće umanjenje cene ili raskid ugovora.	The Seller will accept the Complaint if the Complaint is justified due to a defect in the product. Upon acceptance of the Complaint, the Customer has the right to eliminate defects in the product (repair), free of charge, replace the purchased product with a new product, reduce the price accordingly, or terminate the contract.
U slučaju raskida ugovora Kupac ima pravo na povraćaj novčanog iznosa na račun koji je prethodno dostavio službi za reklamacije (iznosa navedenog na fiskalnom računu).	In the event of termination of the contract, the Buyer is entitled to a refund of the amount of money to the account that he previously submitted to the Complaints Service (the amount stated on the fiscal invoice).
Prodavac će odbiti reklamaciju ukoliko je podneta neblagovremeno, kao i ukoliko roba nije dostavljena Prodavcu na pregled radi odlučivanja u skladu sa ovim Opštim uslovima kao i ukoliko je nedostatak na robi nastao krivicom Kupca.	The Seller will reject the Complaint if it is untimely filed, as well as if the goods have not been delivered to the Seller for inspection in order to make a decision in accordance with these Terms and Conditions, as well as if the defect in the goods was caused by the fault of the Buyer.
Ako je reklamacija Kupca neosnovana na osnovu procene od strane Komisije za rešavanje reklamacije, odnosno angažovanog stručnog lica za procenu opravdanosti reklamacije ovlašćeno lice je u obavezi da Kupcu vrati proizvod i pisano obaveštenje o razlozima neosnovanosti reklamacije.	If the Customer’s complaint is unfounded based on the assessment by the Complaint Resolution Commission, i.e. an expert hired to assess the justification of the Complaint, the authorized person is obliged to return the product to the Customer and a written notification of the reasons for the unfoundedness of the Complaint.
U slučaju odbijanja reklamacije roba će biti vraćena Kupcu kurirskom službom na trošak Kupca. Ukoliko Kupac u roku od 30 dana ne preuzme robu ista će se vratiti Prodavcu kao rashod.	In case of rejection of the Complaint, the goods will be returned to the Buyer by courier service at the expense of the Buyer. If the Buyer does not collect the goods within 30 days, they will be returned to the Seller as expenses.
*14. PROIZVODI SA NEDOSTATKOM*	*14. PRODUCTS WITH DEFICIENCIES*
Ukoliko Prodavac prodaje proizvod sa nedostatkom, dužan je da taj proizvod izdvoji od drugih proizvoda, da smanji cenu proizvoda u zavisnosti od vrste i obima nedostatka i da upozori Kupca na te nedostatke. Prodavac je dužan da na proizvodu sa nedostatkom istakne jasno i vidljivo obaveštenje o sniženoj ceni, o nedostatku proizvoda i o isključenju odgovornosti Prodavca za taj nedostatak.	If the Seller sells a product with a defect, he is obliged to separate that product from other products, to reduce the price of such product depending on the type and scope of the defect and to warn the Buyer on those deficiencies. The Seller is obliged to highlight a clear and visible notice on the product with a defect about the reduced price, about the product’s specific defect and about the exclusion of the Seller’s responsibility for that defect.
Navedeni proizvodi ne podležu mogućnosti reklamacije od strane Kupca.	The said defective products cannot be subject to Complaints by the Buyer.
*15. INTELEKTUALNO VLASNIŠTVO*	*15. INTELLECTUAL PROPERTY*
Potrošač prihvata i saglasan je da sva autorska prava, registrovani žigovi / logoi, oznake i druga prava intelektualne svojine koji se nalaze na svim materijalima, proizvodima, robi ili sadržaju na ovom veb-sajtu, a sa kojima Potrošač dođe u kontakt predstavljaju isključivu svojinu KADU-a u svakom trenutku ili trećih lica koja su KADU-u dala saglasnost, odnosno dozvolu za njihovu upotrebu. Navedene materijale, odnosno prava, Potrošač može koristiti isključivo u meri u kojoj KADU ili treća lica kao davaoci dozvole za korišćenje izričito navedu. Navedeno, svakako, ne predstavlja ograničenje Potrošaču da koristi ovaj veb-sajt na uobičajen način, u meri koja je potrebna za kopiranje podataka u porudžbini, finalizacije kupovine i informacija za kontakt.	The Consumer accepts and agrees that all copyrights, registered trademarks / logos, marks and other intellectual property rights found on all materials, products, goods or content on this website, with which the Consumer comes into contact, are the sole property of KADU at any time or of the third parties who have given KADU consent, i.e. permission for their use. The mentioned materials, i.e. rights, can be used by the Consumer only to the extent that KADU or third parties as grantors of permission for use expressly state. The previously mentioned certainly does not represent a restriction for the Consumer to use this website in a normal way, to the extent necessary to copy the data in the order, finalize the purchase and contact information.
*16. VIRUSI, PIRATERIJA I DRUGI RAČUNARSKI NAPADI*	*16. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS*
Potrošač ne sme KADU-ov veb-sajt koristiti na neprikladan i štetan način namernim unošenjem (neposredno ili preko trećih lica) virusa, Trojanaca, računarskih crva, logičkih bombi ili bilo kog drugog softvera, malvera ili tehnološki štetnog materijala. Zabranjen je neovlašćen pristup veb-sajtu, serveru na kom se stranica nalazi ili bilo kom serveru, računaru ili bazi podataka koji su povezani sa veb-sajtom KADU-a. Prihvatanjem ovih Opštih uslova, Potrošač se obavezuje da neće napadati, sam ili preko trećih lica, veb-sajt KADU-a putem bilo kojeg napada koji za cilj ima onemogućavanje usluga ili putem napada u cilju distribuiranog onemogućavanja usluga.	The Consumer must not use KADU’s website in an inappropriate and harmful manner by intentionally introducing (directly or through third parties) viruses, Trojans, computer worms, logic bombs or any other software, malware or technologically harmful material. Unauthorized access to the website, the server on which the page is located or any server, computer or database connected to the KADU website is prohibited. By accepting these Terms and Conditions, the Consumer undertakes not to attack, alone or through third parties, the KADU website through any attack aimed at disabling services or through attacks aimed at distributed disabling of services.
Nepoštovanje ovog odeljka Opštih ulova predstavlja krivično delo, a kako je definisano Krivičnom zakonikom i drugim pozitivnim propisima propisima Republike Srbije koji uređuju ovu materiju. Svako nepoštovanje, odnosno nepridržavanje odredbi ovog Odeljka, KADU će prijaviti nadležnim organima i sarađivati sa njima u cilju utvrđivanja identiteta napadača / učinioca. Takođe, KADU će preduzeti odgovarajuće mere, te odmah ukinuti odobrenje za korišćenje veb-sajta. KADU ne snosi odgovornost ni za kakvu štetu koja proizlazi iz napada radi poništavanja usluge, virusa ili drugog softvera ili tehnološki štetnog materijala koji može uticati na Potrošačev računar, IT opremu, podatke ili materijale usled korišćenja veb-sajta ili preuzimanja sadržaja sa istog ili sadržaja na koje KADU-ov veb-sajt preusmeri Potrošača.	Failure to comply with this section of the Terms and Conditions is a criminal offense, as defined by the Criminal Code and other applicable regulations of the Republic of Serbia governing this matter. KADU will report any non-compliance with the provisions of this Section to the competent authorities and cooperate with them in order to establish the identity of the attacker/perpetrator. Also, KADU will take appropriate measures and immediately cancel the authorization to use the website. KADU shall not be liable for any damage resulting from an attack to cancel the service, viruses or other software or technologically harmful material that may affect the Consumer’s computer, IT equipment, data or materials as a result of using the website or downloading content from it or content on which KADU’s website redirects the Consumer.
*17. KOMUNIKACIJA I OBAVEŠTENJA*	*17. COMMUNICATION AND NOTICES*
Korišćenjem ovog veb-sajta Potrošač daje saglasnost da se međusobna komunikacija odvija elektronskim putem (e-mailovima, slanjem SMS poruka kada je to prikladno – npr. radi relizacije dostave, kao i putem drugog trajnijeg medijuma koji može da skladišti saopštene informacije), osim u slučajevima kada pozitivni propisi izričito propisuju pisanu formu komunikacije, u kom slučaju se komunikacija i druge radnje između KADU-a i Potrošača preduzimaju i odvijaju pisanim putem, slanjem preporučenih pisama na relevantne adrese. KADU će se, u velikoj većini slučajeva, obraćati Potrošaču putem e-maila ili će pružati neophodne informacije objavljivanjem obaveštenja na veb-sajtu. Potrošač je saglasan sa upotrebom elektronskih vidova komunikacije i prihvata da su svi ugovori, obaveštenja, informacije i druga komunikacija koju KADU šalje elektronskim putem punovažni i u skladu sa pozitivnim propisima Republike Srbije, odnosno da je uslov pisane forme zadovoljen u ovom slučaju, osim u slučajevima gde je pisana komunikacija izričito propisana. Navedena odredba, naravno, ne utiče na prava Potrošača koja su mu zakonom i drugim pozitivnim propisima Republike Srbije zagarantovana.	By using this website, the Consumer agrees that mutual communication takes place electronically (via e-mail, by sending SMS messages when appropriate – e.g. for the purpose of realizing delivery, as well as through another more permanent medium that can store the communicated information), except in cases where applicable regulations expressly prescribe a written form of communication, in which case the communication and other actions between KADU and the Consumer are undertaken and carried out in writing, by sending registered letters to the relevant addresses. KADU will, in the vast majority of cases, contact the Consumer via e-mail or provide the necessary information by publishing notices on its website. The Consumer agrees to the use of electronic forms of communication and accepts that all contracts, notices, information and other communications sent electronically by KADU are valid and in accordance with applicable regulations of the Republic of Serbia, i.e. that the condition of written form is met in this case, except in cases where written communication is expressly prescribed. The aforementioned provision, of course, does not affect the Consumer’s rights, which are guaranteed to him by law and other applicable regulations of the Republic of Serbia.
Preporučuje se da Potrošač svoja obaveštenja šalje putem e-maila na adresu navedenu na sajtu KADU-a, odnosno u ovim Opštim uslovima. U skladu sa odredbama navedenim iznad i osim ako nije drugačije određeno, KADU će dostavljati obaveštenja putem mejla ili na poštansku adresu koju je Potrošač naveo prilikom vršenja porudžbine. Podrazumeva se da će obaveštenja biti primljena i obrađena čim se objave na veb-sajtu, 24 sata nakon što su poslata putem mejla ili tri dana nakon datuma slanja koji se nalazi na pismu. Kao dokaz da je obaveštenje poslato, biće dovoljno da se, u slučaju pisma, dokaže da je ispravno adresirano, da je plaćena odgovarajuća poštarina i da je na vreme isporučeno u poštu ili poštansko sanduče. U slučaju e-maila, biće dovoljno dokazati da je obaveštenje poslato na e-mail adresu koju je naveo primalac.	It is recommended that the Consumer sends his notifications via e-mail to the address specified on the KADU website, i.e. in these Terms and Conditions. In accordance with the provisions stated above and unless otherwise specified, KADU will deliver notifications via e-mail or to the postal address provided by the Consumer when placing the order. It is implied that notices will be received and processed as soon as posted on the website, 24 hours after they are sent by e-mail or three days after the date of sending stated on the letter. As proof that the notice was sent, it will be sufficient, in the case of a letter, to show that it was correctly addressed, that the appropriate postage fee was paid and that it was delivered in time to the post office or letter box. In case of an e-mail, it will be sufficient to prove that the notification was sent to the e-mail address specified by the recipient.
Na ovaj način Potrošač može slati svoje primedbe, žalbe, reklamacije i dr. Navedeno, naravno, ne sprečava Potrošača da i lično dođe u maloprodajni objekat i podnese reklamaciju, primedbu i sl., uz dostavljanje robe / proizvoda na koji se reklamacija, primedba, odnosno druga relevantna izjava odnosi. KADU je u obavezi da odgovori na dopise i reklamacije Potrošača najkasnije u roku od 8 dana od prijema istih, a sve u skladu sa Zakonom o zaštiti potrošača i procedurama predviđenim u KADU-u u vezi navedene materije.	In this way, the Consumer can send his remarks, appeals, complaints, etc. The previously mentioned, of course, does not prevent the Consumer from personally coming to the retail store and submitting a complaint, remark, etc., along with delivering the goods / products to which the complaint, remark, or other relevant statement refers. KADU is obliged to respond to the Consumer’s letters and complaints no later than 8 days from the date of receiving them, all in accordance with the Law on Consumer Protection and the procedures provided for in KADU in relation to the aforementioned matter.
*18. PRENOS PRAVA I OBAVEZA*	*18. TRANSFER OF RIGHTS AND OBLIGATIONS*
Kupac ne može da prenosi, ustupa, daje ili na bilo koji drugi način prenosi Ugovor ili bilo koja prava ili obaveze koje proizlaze iz Ugovora bez Prodavčeve prethodne pisane saglasnosti.	The Buyer may not transfer, assign, grant or otherwise transfer the Agreement or any rights or obligations arising from the Agreement without the Seller’s prior written consent.
Prodavac može da prenosi, ustupa, daje, podugovara ili na neki drugi način prenosi Ugovor ili neka od prava ili obaveza koje proizlaze iz Ugovora u svakom trenutku tokom trajanja Ugovora. Navedeni prenosi, ustupanja, davanja ili drugi transferi neće uticati na prava koja, po zakonu ima Potrošač, niti na bilo koji način otkazati, smanjiti ili ograničiti izričite i podrazumevane garancije.	Seller may transfer, assign, grant, subcontract or otherwise transfer the Agreement or any of the rights or obligations arising from the Agreement at any time during the term of the Agreement. The stated transfers, assignations, grants or other transfers shall not affect the rights that the Consumer has under the Law, nor it shall in any other way disclaim, reduce or limit the express and implied guarantees.
Pravo svojine prelazi sa Prodavca na Kupca momentom preuzimanja stvari od kurirske službr od strane Kupca.	The right of ownership passes from the Seller to the Buyer at the moment of collection of the item from the courier service by the Buyer.
Od trenutka kada Kupac preda stvar kurirskoj službi, u svrhu povrata Prodavcu reklamirane stvari sa materijalnim nedostatkom, pravo svojine prelazi na Prodavca.	From the moment the Buyer hands over the item to the courier service, for the purpose of returning the item for which the complaint has been filed regarding a material defect to the Seller, the right of ownership passes to the Seller.
*19. VIŠA SILA*	*19. FORCE MAJEURE*
KADU nije odgovoran za neispunjenje ili kašnjenje u ispunjenju (u celini ili delimično) obaveza koje su prihvaćene prema Ugovoru ukoliko je ono nastalo usled događaja koji su izvan razumne kontrole KADU-a, odnosno koje KADU nije mogao razumno predvideti i sprečiti, kontrolisati ili izbeći („Viša sila„).	KADU is not responsible for non-fulfilment or delay in fulfillment (in whole or in part) of the obligations accepted under the Agreement if it was caused by events beyond the reasonable control of KADU, i.e. which KADU could not have reasonably foreseen and prevented, controlled or avoided („*Force Majeure*„).
Shodno gorenavedenom, Viša sila obuhvata svaki čin, događaj, neuspešno izvršavanje, propust ili nesreću koja je izvan razumne kontrole KADU-a, uključujući, ali ne ograničavajući se na, sledeće:	In accordance with the abovementioned, the Force Majeure entails every act, event, failure of performance, omission or accident beyond KADU’s reasonable control, including but not limited to the following:
Štrajk, zatvaranje ili druge oblike protesta;	Strike, lockout or other froms of protest;
Građanske nemire, pobune, terorističke napade ili pretnje, rat (objavljen ili neobjavljen) ili pretnju rata ili pripremu za rat;	Civil unrest, riots, terrorist attacks or threats, war (declared or undeclared) or threat of war or preparation for war;
Požare, oluje, poplave, potrese, suše, kolapse, zemljotrese, epidemije ili druge prirodne i zdravstvene katastrofe;	Fires, storms, floods, earthquakes, droughts, collapses, epidemics or other natural and health disasters;
Nemogućnost korišćenja železničkog, brodskog, vazdušnog ili motornog saobraćaja ili drugih transportnih sredstava, javnih ili privatnih;	Impossibility of using rail, ship, air or motor transport or other means of transport, public or private;
Nemogućnost korišćenja javnih ili privatnih telekomunikacionih sistema;	Impossibility of using public or private telecom systems;
Uredbe, dekrete, zakone, propise ili ograničenja bilo koje vlade ili organa vlasti;	Regulations, decrees, laws or restrictions of any government or authority;
Štrajk, kvar ili nesreću u morskom ili rečnom saobraćaju, poštanskom saobraćaju ili drugoj vrsti saobraćaja.	Strike, malfunction or accident in sea or river traffic, postal traffic or other type of traffic.
Usled nastanka događaja Više sile, KADU će obavestiti Potrošača o njenom nastanku u pisanom obliku što je pre moguće, a najkasnije u roku od 15 dana od dana prestanka okolnosti Više sile ukoliko obaveštenje nije bilo moguće dostaviti Potrošaču tokom trajanja Više sile. Obaveze KADU-a koje proizlaze iz Ugovora obustavljaju se tokom perioda trajanja Više sile, te se rok za ispunjenje obaveza od strane KADU-a produžava za period koji je jednak periodu trajanja Više sile. KADU će preduzeti sve razumne mere i obezbediti sve razumne resurse kako bi se događaj Više sile prevazišao, otklonio ili kako bi se pronašlo rešenje koje omogućava KADU-u da ispuni svoje obaveze prema Ugovoru uprkos okolnosti Više sile.	Due to the occurrence of a Force Majeure event, KOTON will inform the Consumer about its occurrence in writing as soon as possible, and no later than within 15 days from the end of the Force Majeure event, if the notification could not be delivered to the Consumer during the duration of the Force Majeure event. The obligations of KADU arising from the Agreement are suspended during the duration of Force Majeure, and the deadline for the fulfillment of obligations by KADU is extended for a period equal to the duration period of Force Majeure. KADU will take all reasonable measures and provide all reasonable resources in order to overcome the Force Majeure event, eliminate it or to find a solution that allows KADU to fulfill its obligations under the Agreement despite the Force Majeure circumstances.
20. ALTERNATIVNO, ODNOSNO VANSUDSKO REŠAVANJE POTROŠAČKIH SPOROVA	*20. ALTERNATIVE DISPUTE RESOLUTION, I.E. OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES*
Ukoliko Potrošač nije zadovoljan robom, odnosno isporukom robe iz nekog od navedenih razloga u odeljku 13. pododeljak 13.2. Opštih uslova, ima mogućnost da uloži reklamaciju Trgovcu u formi koju Trgovac objavljuje na svom web sajtu. Nakon uložene reklamacije, ukoliko Potrošač nije zadovoljan Trgovčevim postupanjem i ishodom, pre nego što se obrati nadležnom sudu u Republici Srbiji, ima mogućnost da pošalje Ministarstvu unutrašnje i spoljne trgovine predlog za pokretanje postupka vansudskog rešavanja spora, elektronski ili u pisanom obliku poštom. Nakon prijema Potrošačevog predloga, Ministarstvo će isti proslediti telu za vansudsko rešavanje potrošačkog spora koje je najbliže mestu prebivališta Potrošača ili telu za koje Ministarstvo proceni da će najefikasnije rešiti predmetni spor. Učestvovanje u navedenom postupku vansudskog rešavanja potrošačkog spora predstavlja za Trgovca obavezu, a za Potrošača mogućnost.	If the Consumer is not satisfied with the goods, i.e. with the delivery of the goods for one of the reasons stated in section 13, subsection 13.2. of the Terms and Conditions, has the possibility to lodge a complaint with the Merchant in the form that the Merchant publishes on its website. After filing a complaint, if the Consumer is not satisfied with the Merchant’s actions and the outcome, before turning to the competent court in the Republic of Serbia, he has the option to send the Ministry of Internal and Foreign Trade a proposal for initiating an out-of-court settlement procedure, electronically or in writing by post. After receiving the Consumer’s proposal, the Ministry will forward it to the body for out-of-court settlement of consumer disputes that is closest to the Consumer’s place of residence or to the body that the Ministry estimates will most effectively resolve the dispute in question. Participating in the aforementioned out-of-court settlement of a consumer dispute is an obligation for the Merchant, and an opportunity for the Consumer.
Nadležno telo za vansudsko rešavanje potrošačkog spora mora biti neutralno, nezavisno i nepristrasno, a u obavezi je da o opravdanosti dostavljenog predloga odluči u roku od petnaest dana. Nakon što nadležno telo odluči da je podnet predlog opravdan, na brz, efikasan i poverljiv način će nastojati da pronađe konstruktivno i kompromisno rešenje za Trgovca i Potrošača.	The competent body for out-of-court settlement of consumer disputes must be neutral, independent and impartial, and is obliged to decide on the justification of the submitted proposal within fifteen days. After the competent body decides that the submitted proposal is justified, it will try to find a constructive and compromise solution for the Trader and the Consumer in a fast, efficient and confidential manner.
U svakom slučaju, po završetku navedenog postupka, ukoliko je Potrošač i dalje nezadovoljan ishodom, ima mogućnost da se obrati stvarno i mesno nadležnom sudu u Republici Srbiji.	In any case, after the completion of the mentioned procedure, if the Consumer is still dissatisfied with the outcome, he has the possibility to turn to the competent court in the Republic of Serbia.
*21. PRAVO NA IZMENU OPŠTIH USLOVA*	*21. RIGHT TO AMEND THE TERMS AND CONDITIONS*
KADU zadržava pravo da u svakom trenutku pregleda, analizira i izmeni Opšte uslove.	KADU reserves the right to review, analyze and amend the Terms and Conditions at any time.
Potrošač podleže pravilima Opštiih uslova koji su na snazi u trenutku u kom koristi veb-sajt ili vrši porudžbinu, osim ukoliko prema zakonu, drugom propisu ili odluci organa vlasti KADU mora retroaktivno da izvrši promene u navedenim pravilima, odnosno Opštim uslovima ili Pravilima i Politikama privatnosti. U navedenom slučaju, eventualne promene će uticati i na porudžbine koje je Potrošač prethodno učinio.	The Consumer is subject to the rules of the Terms and Conditions that are in force at the time he uses the website or places an order, unless according to the law, another regulation or the decision of the authorities, KADU must retroactively make changes in the said rules, i.e. the Terms and Conditions or the Rules and Privacy Policy. In the aforementioned case, any changes will also affect the orders previously placed by the Consumer.
*22. VAŽEĆE ZAKONODAVSTVO I SUDSKA NADLEŽNOST*	*22. APPLICABLE LAW AND JURISDICTION*
Opšti uslovi se tumače, regulišu i kontrolišu u skladu sa pozitivnim propisima Republike Srbije, a isto se odnosi i na korišćenje KADU-ovog veb-sajta i zaključenje ugovora za kupovinu proizvoda.	The Terms and Conditions are interpreted, regulated and controlled in accordance with the applicable laws and regulations of the Republic of Serbia, and the same applies to the use of KADU’s website and the conclusion of contracts for the purchase of products.
Za sve što nije predviđeno Opštim uslovima, primenjuju se odredbe Zakona o obligacionim odnosima, Zakona o trgovini, Zakona o zaštiti potrošača, Zakona o elektronskoj trgovini, Zakona o PDV-u i drugih pozitivnih propisa Republike Srbije.	For everything not provided for in the Terms and Conditions, the provisions of the Law on Contracts and Torts, the Law on Trade, the Law on Consumer Protection, the Law on Electronic Commerce, the VAT Law and other positive regulations of the Republic of Serbia apply.
Svi sporovi koji nastanu iz ili u vezi sa korišćenjem veb-sajta ili navedenih ugovora, rešavaće se pred nadležnim sudovima Republike Srbije.	Any dispute arising from or in connection with the use of the website or mentioned agreements, shall be settled before the competent courts of the Republic of Serbia.
Ukoliko ugovor sklapa lice koje je Potrošač, ništa iz ovog odeljka neće uticati na prava koja Potrošaču stoje na raspolaganju u skladu sa pozitivnim propisima Republike Srbije u ovoj oblasti, uključujući i pravo na alternativno rešavanje potrošačkog spora kako je opisano iznad.	If the agreement is concluded by a person who is a Consumer, nothing in this section will affect the rights available to the Consumer in accordance with the applicable regulations of the Republic of Serbia in this area, including the right to alternative consumer dispute resolution, as described above.